Charlotte Yau, BACP

Charlotte Yau is a counsellor who helps people facing stress, anxiety, grief and relationship or intimacy-related issues. She also supports those coping with life changes, parenting strain, career pressure, anger and self-esteem concerns. Charlotte lists jealousy among the relational matters she attends to and offers a calm, welcoming space for people to talk things through.

Her style is warm and compassionate. Sessions focus on understanding what matters to the person and building practical ways to cope day to day. She uses conversational, down-to-earth language and works at a pace set by the client. People can expect a listening ear and straightforward tools they can try between sessions.

Charlotte draws on several therapeutic approaches, including Acceptance and Commitment Therapy (ACT), Client-Centred Therapy and Cognitive Behavioural Therapy (CBT). These approaches are blended to suit the issue at hand, from planning small behavioural steps to noticing difficult thoughts and feelings without getting overwhelmed.

With five years of experience and registration with the British Association for Counselling and Psychotherapy, she brings experience supporting people through trauma, chronic illness, caregiver stress, codependency and attachment issues. Her background includes helping those who feel pulled between cultures or identities and those processing loss or life transitions.

Sessions are offered in English and take place with timing arranged through the site process. To begin, clients complete a short matching questionnaire and then schedule appointments according to therapist availability.

How her approaches transfer to online work

Acceptance and Commitment Therapy (ACT) encourages noticing thoughts and values-driven action. It helps when someone feels stuck by worry or conflicting expectations and wants to reconnect with what matters. Cognitive Behavioural Therapy (CBT) focuses on how thoughts, feelings and behaviours interact and offers practical experiments to break unhelpful patterns, which can be useful for anxiety, low mood and relationship concerns. Client-Centred Therapy emphasises an accepting, non-judgemental relationship where the person’s experience is heard and respected, supporting self-exploration and emotional processing.

Finding the right approach is part of the process and Charlotte works collaboratively to do this. She will discuss what matters to the person, try different ways of working and adapt methods to fit the client’s goals and preferences rather than imposing a single model.

The original profile does not specify session formats, so confirm current options before booking. Online work can make it easier to fit therapy into a busy week, reduce travel time and allow shorter check-ins when needed. It also lets people use tools introduced in sessions directly in their daily environment, and helps maintain continuity when life circumstances change.