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Hayley Matthews

Hayley Matthews, BACP, NCPS

Therapist in United Kingdom

Supportive counsellor for relationship and emotional strain

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  • Person-centred approach
  • Practical strategies
  • Online and telephone

About Hayley

Hayley Matthews is a therapeutic counsellor who aims to help people facing jealousy, anxiety, low mood and relationship strain. She speaks plainly, listens without judgement and focuses on practical ways to reduce stress. Her style is warm and relational, and she invites people to explore how life events shape feelings and behaviour.

Hayley uses a person-centred way of working, which means she follows the person’s lead and offers empathic support. She also draws on cognitive behavioural techniques to spot unhelpful thinking patterns. Sessions can include practical exercises, journaling or creative tasks when these feel helpful.

Her background includes five years working in mental health and the care sector. During that time she supported people with depression, trauma, addiction, confidence issues and loss. She has experience with both short-term and longer-term counselling and aims to match the approach to each person’s needs.

Hayley is a registered member of the British Association for Counselling and Psychotherapy, BACP, and also holds NCPS. Her work is clinically supervised and insured. She offers online or telephone sessions and tries to make sessions fit around everyday life so people can keep therapy manageable.

To start, she asks people to share what they hope to change and then they set simple, realistic steps together. Her focus is on helping people make sense of their feelings and find workable ways to move forward.

How Hayley’s approaches translate to online therapy

Hayley combines person-centred work with attachment ideas and cognitive behavioural techniques. Person-centred therapy focuses on listening, warmth and helping people make their own sense of events. It helps when someone needs a steady, non-judgemental space to talk. Attachment-based work looks at how past relationships shape current trust, closeness and jealousy, and can be useful for people wanting to understand relational patterns. Cognitive behavioural therapy helps identify unhelpful thoughts and try small behavioural experiments to test new ways of coping.

Choosing the right mix of approaches is a collaborative process. Hayley will discuss goals, try different ways of working and adjust methods as the work progresses. Together she and the client agree on practical steps and simple tasks between sessions to build momentum.

Online therapy can make it easier to fit counselling into a busy life by removing travel time and allowing sessions from familiar surroundings. Hayley offers online and telephone sessions; please confirm the current session options before booking. Online work can support ongoing conversation, check-ins and practical exercises such as journaling or mindfulness practice, and it can be arranged to suit typical daily routines without needing extra travel time.

Areas of expertise

Primary focus

Also works with

AddictionsLGBTRelationship issuesFamily conflictsGriefIntimacy-related issuesEating disordersSleeping disordersParenting issuesAnger managementCareer difficultiesBipolar disorderCoping with life changesCoaching

Additional focus areas

AbandonmentAging and geriatric issuesAttachment issuesAutism and Asperger SyndromeAvoidant personalityBlended family issuesBody imageCancerCo-morbidityCodependencyCommitment issuesCommunication problemsControl issuesDissociationDrug and alcohol addictionEating and food-related issuesFamily problemsFatherhood issuesFertility issuesGuilt and shameHearing impairedIsolation / lonelinessJealousyLife purposeMen's issuesMidlife crisisMood disordersNarcissismObsessions, compulsions, and OCDPanic disorder and panic attacksParanoiaPersonality disordersPost-traumatic stressSeasonal Affective Disorder (SAD)Self-harmSelf-loveSexualitySocial anxiety and phobiaWomen's issuesWorkplace issuesYoung adult issues

Therapeutic approaches

Attachment-Based TherapyClient-Centered TherapyCognitive Behavioral Therapy (CBT)Existential TherapyMindfulness TherapyMotivational InterviewingNarrative TherapyPsychodynamic TherapySolution-Focused Therapy

Experience

5+ years

Credentials

See below

Languages

English

Frequently asked questions

What kinds of problems does Hayley help with?

Hayley works with a wide range of concerns including stress, anxiety, depression, relationship and intimacy-related issues, addictions, grief, parenting strains and jealousy-related worries.

How would you describe her therapeutic style?

Her style is person-centred and relational, offering empathy and non-judgemental listening. She also uses practical techniques from cognitive behavioural therapy and mindfulness when these suit the person.

What professional background does she have?

Hayley has five years' experience working in mental health and the care sector, providing both short-term and longer-term counselling to people with varied concerns.

Where is she based and what credentials does she hold?

She practises from the United Kingdom and is a registered member of the BACP, British Association for Counselling and Psychotherapy, and holds NCPS.

Which languages are sessions offered in?

Sessions are offered in English.

Can people outside the UK work with her?

She is not currently accepting international clients; sessions are offered to people within the United Kingdom.

How are sessions charged?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the continue button on this profile, complete the short matching questionnaire and then schedule sessions according to the therapist's availability.

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